Refund Policy

Returns

You have 30 days from the day your order is delivered to tell us you want to return it, for any reason. You then have a further 14 days to send it back.

This is longer than the 14 days EU law requires of us. We would rather you took the time to be sure.

To be accepted, a returned print must be:

• in its original condition, unmarked and undamaged
• returned in its original packaging, including the tube or backing board

Prints are shipped rolled or flat in protective packaging. Please keep it until you are certain you are keeping the piece.

Who pays for the return

You pay the cost of returning the item. We recommend a tracked service — until the print reaches us it remains your responsibility, and we cannot refund a return that does not arrive.

The original shipping cost you paid is refunded with the item.

How to start a return

Email info@pitlaneprestige.com with your order number and which piece you are returning. We will confirm the return address and answer any questions before you post anything.

Please do not send a return before contacting us — an unannounced parcel is harder to match to an order and slower to refund.

Refunds

Once your return arrives and we have checked its condition, we will refund you within 14 days, to the original payment method. Your bank or card issuer may take a few days beyond that to show it.

We will email you either way — including if a return is refused, with the reason.

Damaged, faulty or wrong items

If a print arrives damaged, flawed, or is not what you ordered, email info@pitlaneprestige.com within 14 days of delivery with your order number and a photograph of the problem and the packaging.

We will replace it or refund it in full, whichever you prefer, at our cost — you will not pay return shipping on a fault of ours.

This is separate from the 30-day change-of-mind window above and does not replace your statutory rights.

What we cannot accept back

• Commissioned or custom-sized pieces made to your own specification.
• Items returned after the 30-day window, or returned damaged through use.

Contact

Pitlane Prestige, Pieterskerkhof 12, 2311 ST Leiden, Netherlands — info@pitlaneprestige.com